Help & FAQs
Placing an order
Order on our website 24/7 by logging into your member account, add items to your cart and proceed through checkout. We accept all major credit cards Visa, Master Card, Discover, American Express or PayPal.
Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact us immediately by using our Contact Us form online or call us and reference your order number. If your order has already shipped it cannot be modified or canceled.
This website is 100% secure. We use Secure Socket Layer (SSL) encryption to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
Shipping 48 Contiguous USA
We currently offer FedEx Standard 5-8 business days and FedEx Ground 1-5 business days for delivery. Our standard shipping method is serviced by FedEx SmartPost an economical solution that utilizes the U.S. Postal Service (USPS) for final delivery. At this time we only ship within the contiguous United States and do not ship to Hawaii and Alaska. All packages are insured for your protection against loss or damage in transit.
Unfortunately, we do not ship internationally at this time. We recommend using a freight forwarding company within the 48 United States to ship to any address outside of the contiguous 48 United States including Hawaii and Alaska.
Shipping rates for Standard and Ground services are displayed at checkout. All orders over $750 receive standard free shipping. Shipping rates appear in the box marked "shipping charges" at checkout.
30 Day Return Policy
Customer satisfaction is very important to us. Products may be returned within 30 days of receipt. If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund of the product price. Refunds are processed backed to the method of payment at the time of purchase. Returns must be unworn, in the state you received them, in the original condition and packaging to warrant a refund.
You can expect a refund within 14 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a defective item, manufacturer error or a shipping error on our part.